FAQs

We accept a wide range of payment options, including Visa, Mastercard, AMEX, Apple Pay, EFTPOS, Google Pay, Shop Pay, UnionPay, PayPal, Zip Pay, and Afterpay.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toylandtreasures.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can change or cancel your order depending on its current status. If your parcel has already been shipped, we’re unable to make any changes or cancellations. For assistance, please contact us at info@toylandtreasures.com.au.

We currently offer international shipping to the USA, UK, and New Zealand. While we’re not yet shipping to other countries, we’re actively working on expanding our international reach to make Toyland Treasures accessible worldwide.

Shipping times may vary depending on your location and customs processing in your country. For the most accurate delivery estimates and details, please refer to our Shipping Policy page.

Once your order has been dispatched, you'll receive a tracking number via email. We ship all parcels with Australia Post. To track your delivery, simply visit the Australia Post website.